Terms and Conditions

SPECIAL QUEEN GROUP – Courier Services

Effective Date: March 25, 2026

Welcome to SPECIAL QUEEN GROUP. By using our courier and delivery services, you agree to comply with the following terms and conditions.

Use of Services

SPECIAL QUEEN GROUP provides courier and delivery services within and around Montserrado, Johnsonville, Lee Hill Community, Liberia, and other service areas. By using our services, you agree to use them only for lawful purposes and in accordance with these terms.

Shipments and Deliveries

Customers are responsible for providing accurate delivery details, including recipient name, address, and contact information. SPECIAL QUEEN GROUP is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Prohibited Items

Customers must not send illegal, hazardous, or restricted items through our courier services. We reserve the right to refuse or cancel shipments that violate regulations or pose safety risks.

Delivery Timeframes

While we strive to meet estimated delivery timelines, delays may occur due to traffic, weather conditions, or unforeseen circumstances. We do not guarantee exact delivery times.

Liability

SPECIAL QUEEN GROUP is not liable for loss, damage, or delay of items unless caused by proven negligence. Compensation, where applicable, will be limited to the declared value of the shipment.

Payments

All delivery charges must be paid as agreed before or at the time of service. Failure to make payment may result in refusal or suspension of service.

Service Refusal

We reserve the right to refuse service to any customer who violates these terms or engages in unlawful or unsafe activities.

Changes to Terms

We may update these terms at any time. Continued use of our services indicates acceptance of any updated terms.

Contact Information

Email: support@specialqueengroup.com
Service Area: Montserrado, Johnsonville, Lee Hill Community, Liberia